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Student Learning Space & Google Icon

Student Learning Space

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Student Learning Space Website: https://vle.learning.moe.edu.sg


An online platform that allows students to access curriculum-aligned resources.

 

Click  here  for instructions on how to activate the student's account.

 

FREQUENTLY ASKED QUESTIONS


Q1: I have forgotten my password. What should I do?

 Please refer to  paragraphs 6-10  in  Annex A . You may refer to  go.gov.sg/loginissues  for all login issues.


Q2: I have forgotten my username. What should I do?

The format of your  user name  is a combination of the first 5 characters of your Name, the last 4 digits and the letter of your  NRIC/FIN/BC, e.g. (RACHE1234Z).

In rare cases, two or more students might share the same 10 characters. In such cases, their username may be affixed with a number, e.g. (RACHE1234Z_01).

If you are still not sure of your username, please approach your teacher.


Q3: My account has been locked. What should I do?

Your account will be locked after  10 consecutive  attempts to log in with an incorrect password.

You can either: 

1)  Approach your  form teacher/subject teacher  to unlock your account

2) Contact the  School SLS Helpdesk  between 7a.m. to 3p.m. as below:
      Email Address:   lim_suan_chu@moe.edu.sg or   kiliammal_kathamuthu@moe.edu.sg  

      Telephone:  65690822

     You will need to provide your name and your class in the email. 

3) Call the  SLS Helpdesk  to unlock your account.

You will need to answer the security questions to verify that you are the legitimate account  holder. Please refer to paragraph 10 in Annex A for the contact details.


Q4: I used the “Password Reset Link   Method” but I cannot find my password reset email. What can I do?

If you cannot see the email in your inbox, it may be in the spam or junk email folder. It is also possible that you have not keyed in or verified the email address in SLS.

Note: The URL in the email will expire within 20 minutes. If the URL has expired, go to the login page and select "Forgot Password" to try again.


Q5: Can I change the security questions?

 Students can log in to SLS to change the answers to their security questions. However, the questions are fixed.


Q6: What are the Operating System and Browser Requirements for SLS?

SLS is accessible through internet browsers on either Windows PC, Mac, iPad or Android tablets. For a good user experience, tablets should have a screen size of at least 7 inches. However, a small number of resources may not work on tablets due to missing plugins. Currently, SLS is not fully optimised to display on mobile phones even though users can access the system and resources. The recommended operating systems and browsers are:

 

Operating System

Browser

Microsoft Windows 7 SP1 and Windows 8.1

    • Google Chrome 64 and later

Microsoft Windows 10

    • Google Chrome 64 and later
    • Microsoft Edge 17 and later

Mac OS X 10.9 and later

    • Safari 11 and later
    • Google Chrome 64 and later

iOS 11 and later

    • Safari 11 and later

Android 5 and later

    • Google Chrome 64 and later

ChromeOS

    • Google Chrome 64 and later

Tips to create a strong password

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Google Icon

FREQUENTLY ASKED QUESTIONS


Q1. How can my child log in to Student iCON?

Student iCON is web-based. Students can use their web browser in their internet- enabled computing or mobile devices to visit https://workspace.google.com/dashboard to access Student iCON.

 

Q2. Which Operating System or browser should my students use?

You can refer to the following table for guidance on the Operating Systems/browsers which students can use to log in.

 

Operating System

Windows 10

Chrome OS

Mac OS

iOS

iPadOS

Android

Browser

Chrome

Yes

Yes

Yes

Yes

Yes

Not available until after mass rollout

Firefox

Yes

Yes

Yes

Yes

Yes

Yes

Microsoft Edge

Yes

Not supported

Yes

Yes

Not supported

Yes

Safari

Not supported

Not supported

Yes

Yes

Yes

Not supported



Q3. What is the password requirement?  

Please follow the password requirements below:  

  • Password must be at least 8 character(s) long.
  • Password must contain at least 1 lowercase letter(s).
  • Password must contain at least 1 numeric character(s).
  • Password must contain at least 1 uppercase letter(s).
  • Password must contain at least 2 alphabetic character(s).
  • Password must not be longer than 24 character(s).
  • Password must not be one of 3 previous passwords.
  • Password must not match or contain first name.
  • Password must not match or contain last name.
  • Password must not match or contain user ID.

Q4. I have encountered one of the following problems:

      1. Error AADSTS900561 given by the Google website.
      2. Website does not load.
      3. Website keeps refreshing between two sites without loading any page.
      4. Website keeps refreshing itself without loading the page.

What should I do?

a) Check that the browser is supported by Student iCON by referring to the Operating System / Browser table above. Close the browser and reopen it. Navigate to https://workspace.google.com/dashboard and repeat the logging in procedure.


b) If the above does not work, use Incognito mode on your browser to login. Upon activating Incognito mode, proceed to https://workspace.google.com/dashboard and repeat the logging in procedure.


Q5. I receive the following message: Your account is temporarily locked to prevent unauthorized use. What should I do?

  1. Try again with correct password after 2 hours
  2. Contact the school via form teacher


You will need to provide your name and your class in the email.